1. Introduction
You trust us with a few personal details every time you order, and we don't take that lightly. This page covers what 4-U Online Shopping Mall ("4-U Mall", "we", "us") collects, how we use it, and what choices you have.
2. Information We Collect
- Order details: name, phone number, delivery address, and email (if provided).
- Order history: items purchased, payment method selected, and delivery status.
- Location: your delivery drop-off point, if you use the map picker at checkout.
- Communications: messages you send us via WhatsApp, phone, or email.
3. How We Use Your Information
- To process, confirm, and deliver your orders.
- To calculate delivery fees and coordinate delivery outside our standard zone.
- To contact you about your order status via WhatsApp, SMS, or phone.
- To improve our product catalog and service based on order patterns.
4. How We Protect Your Information
Your order details are kept secure, and only the staff who actually need them to get your order out the door can access them. We never sell your information to anyone.
5. Payment Information
Mobile money (MoMo/Vodafone Cash) payments are confirmed via payment proof you share with us — we do not store your mobile money PIN or full account credentials. Cash on delivery orders are settled directly with our delivery agent.
6. Your Choices
Want a copy of the order information we hold about you, or want it deleted? Just reach out on WhatsApp or email 4ushoppingmall@gmail.com and we'll sort it out.
7. Changes to This Policy
We may update this policy from time to time as our service evolves. The "Last updated" date at the top of this page reflects the most recent revision.
8. Contact Us
Questions about this policy? Reach us on WhatsApp at 0547 473 696 or via our contact page.